Frequently Asked Questions

Everything you need to know before and after booking — weather, payments, what's included and your charter day.

Before you book

Booking & payment

Weather & cancellations

Your charter day

After booking

Still need help?

Most questions are answered above. If yours isn't, visit the Help Center or reach out — we'll take care of you.

Frequently Asked Questions

Popular questions

What happens if it rains?

Can we bring our own food and alcohol?

What should we bring?

What's included in the price?

Where do we depart from?

How many guests can we bring?

Are the captain and fuel included?

How does gratuity work?

What time should we arrive?

Before you book

How long can a charter be?

Can we play our own music?

Can we decorate the yacht?

Are children allowed?

Where can we go?

Can we host a party or event on board?

Are ice, coolers and cups provided?

Are pets allowed on board?

Booking & payment

How does Request to Book work?

When is my card actually charged?

How do I know my booking is confirmed?

What payment methods do you accept?

What taxes and fees apply?

Can I change my date or time after booking?

What is Taly Cash?

Weather & cancellations

How is bad weather decided?

The forecast shows rain next week. Should I worry?

What do I get if weather cancels my charter?

What if I need to cancel for another reason?

What happens if Taly or the operator cancels?

What’s the cancellation policy for catering?

Your charter day

Where do we meet and how do we find the yacht?

Where do we park?

What happens if we arrive late?

How does the charter end?

Do I need to bring ID?

After booking

Where can I see my booking details?

What do the booking statuses mean?

Where are my receipts and payment info?

How does the remaining balance work?

How do I get help with my booking?

Still need help?